OPLAN HATID, 634 rides so far and counting!
After super typhoon Yolanda, roughly 150 people land in Villamor Air Base in Pasay City in military C130 planes every 2 hours. These people are survivors from various typhoon-stricken areas in the south. When they land, they are fed, clothed, given medicines and a relief pack. But sadly, due to a lack of resources, they are once again left to fend for themselves when it comes to reaching relatives or friends in Manila or nearby provinces. This is where Oplan Hatid comes in.
WHAT IS OPLAN HATID?
Oplan Hatid (literally translated: Operation Drop Off) is basically a community service that encourages volunteers to offer the Yolanda survivors a simple lift home. It is the final link in the chain of making sure our brothers and sisters down south get to a safe haven, far away from the devastation from where they have just been.
Most survivors don’t have the means to get to where they need to go. Hence, each ride is like that final helping hand that gets them across. And this is where you can really help.
To learn more, visit Oplan Hatid, or click the button below.Learn more
Contact Center Ng Bayan Celebrates Its First Year
October 2013 – The Contact Center ng Bayan (CCB) is conceived to be the Philippine Government’s main helpdesk where citizens, civil society organizations and other entities can voice their complaints and concerns with government agencies and gain access to information.
The CCB consists of the following member agencies:
- Civil Service Commission
- National Computer Center
- Bureau of Internal Revenue
- Philippine Health Insurance Corporation
- Department of Health
- Department of Trade and Industry
These agencies form the first batch of CCB member agencies that are linked together into one contact center service.
Over the last 12 months, thousands of various concerns have been addressed successfully by the CCB via its website www.contactcenterngbayan.gov.ph, its text line 09088816565, and its hotline 1-6565.
Here are some of the CCB’s success stories on its first year of service:
Retiree Finally Receives Terminal Leave Benefit After Long Wait
"I am writing to express my deepest gratitude for all your kind assistance, that certainly made possible my receipt (at long last) of my terminal leave benefit. Your help has indeed made a significant impact in my life, particularly in terms of that important opportunity to (now) aptly respond to inevitable financial requirements, given my utmost need for health care and maintenance. Again, my sincerest thanks for all your help and support, with my optimism that you persist to extend the required help to others in need of it. Likewise, my salute for your responsiveness and genuine service to the public!" - Ms. Montebon
Discourteous Government Employee
Ms. Comique filed a complaint last December 12, 2012 regarding a discourteous employee of a government bank. After complaining to CCB, the bank's Branch Manager went to her office on January 11, 2013 and personally apologized to her. Ms. Comique expressed her gratitude: "Thank you for your help... This CCB initiative made humility by some government officials possible." Read more
Teleserving the nation since 2000
Since June 2000, Pilipinas Teleserv Inc. has developed innovative call center based services that have changed the way citizens transact with the government.
Teleserv has created services that offer not only offer convenience but also unmatched value to customers. The company has proven through its innovative services that it develops services that work.
Teleserv brings together solutions to meet the demands of the changing nature of customers.
Solutions that are geared towards increasing effectiveness, not only in providing service, but in helping you build strong and meaningful relationships with your customers.
Teleserv determines the best strategies and methodology in optimizing business processes and customer engagements, customized especially for the unique requirements of clients.
Citizen Services / One Number Solutions / Outsourced Services / Mobile
The future of SNS Customer Service
Is a multi-channel ticketing system designed to professionally address social network customer service support operations.