Teleserving the nation since 2000
Since June 2000, Pilipinas Teleserv Inc. has developed innovative call center based services that have changed the way citizens transact with the government. Teleserv has created services that offer not only offer convenience but also unmatched value to customers. The company has proven through its innovative services that it develops services that work.
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Solutions
Non-Voice BPO Service
Teleserv is a full service Non-Voice BPO service provider with the proficiency to integrate processes based on custom solutions. Fully leveraging a pool of talents and our in-house development resources, our partners can expect paramount efficiency, productivity, quality, and revenues.
Teleserv is providing back office work like Third Party Verification and other services such as customer support interactions designed to maximize revenue potential, while maintaining high levels of customer service and satisfaction ratings to help build brand loyalty. Our back-office capabilities complement current voice programs with additional award winning web-based service options.
Non-voice
Teleserv has a strong in-house software development team that is highly proficient in development of CRM software and web-based applications that are customized to the client's needs. Our web-based developments have received recognitions worldwide, receiving Best of the Net Awards from Microsoft and positive reviews from our partners since 2003.
Teleserv's unique web-based services create industry leading business outsourcing solutions with the integration of a talented global workforce, proven support and back-end processes and world-class infrastructure on all sites.
Offshore Outsourcing
Teleserv supports offshore partners for English and other languages with facilities and staff designed to work on and serve all global time zones. Our world-class processes and methodology are designed to ensure the delivery of exceptional customer experiences consistently - from every agent, every location to every country.
Teleserv provides inbound voice and email technical support for the Asia – Pacific operations of a Japanese Company the
manufactures and distributes computer peripherals in the Philippines.