By Lawrence D. Casiraya
CW Senior Reporter
April 21, 2006
After more than five years of operation, Pilipinas Teleserv Inc. is finally expanding its business overseas. But the Filipino-owned call center operator, which has anchored its business on Philippine-based clients—primarily the government—is not too keen on looking for foreign investors or expanding as rapidly as the bigger, foreign-owned players.
“In this business, it’s easy to make big mistakes. We don’t really need investors right now; our focus is still on providing honest-to-goodness service. We don’t need to keep up with them,” said Raffy David, Pilipinas Teleserv’s director for marketing and quality assurance, referring to other operators that continue to expand and ride on the call center boom in the Philippines.
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