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Pilipinas Teleserv Inc. is a multi-channel contact center established in Manila in the year 2000.
- A pioneer in Philippine based contaact center services
- Founding member of the Contact Center Association of the Philippines (CCAP)
- Headcount as of June 2012 : 1,200 FTE
- Contact center sites in the Cities of Manila and Mandaluyong
- SOCIAL NETWORKS
- FACE-TO-FACE CONTACTS
- MULTI-CHANNEL SERVICING VIA CHAT
TELESERV WINS COVETED AWARD FROM GLOBE TELECOM
April 2013, WORLD TRADE CENTER, Pasay City – Pilipinas Teleserv Inc. occupied the highest rank among three other multi-national outsource partners when Globe Telecom’s Customer Experience (CXP) Group announced the winner of the Top Vendor Award for the last quarter of 2012. The award is given to the best outsource contact center partner and is Teleserv’s third in a span of four quarters based on Globe’s scoring method of monitoring all aspects of customer service operations.
Present during the awarding ceremony was Teleserv’s Client Relations and Business Development Executive, Vee L. Balanon who received the award, a special trophy bearing the insignia of Globe CXP Group, along with the strong team of supervisors and managers involved in all Globe accounts housed at Teleserv.
"Having been Globe’s customer service partners over the years, contact center partners have come to know, understand, and take ownership of the demands of Globe’s growing clientele in the Philippines and around the world. With eight years of representing Globe to its upscale market, monitored to the minutest details with their engagements with customers, Teleserv was chosen and awarded the highest recognition three times this 2012." said Teleserv's Balanon.
Pilipinas Teleserv is a contact center that has been operating since the year 2000 and is a founding member of the Contact Center Association of the Philippines.