- Incoming Tickets are parsed and rules matched and applied to facilitate routing to the proper agent or group.
- Maestro is aware of other Tickets the customer has made before and can present the agent with helpful hints on how to resolve the issue properly. It also keeps track of the customer’s interactions across all contact channels to ensure no loss of data when moving from one to the other.
Real-time Servicing and Response
- Maestro enables all customer service professionals to respond to various multiple communications on the spot.
Continuous Future-proof Development
- Even with the dynamic development and changes on the Web, Maestro is designed to adapt to any modifications, revisions, and new applications on the fly. Maestro is empowered to follow the beat of the online trend with little difficulty.
Audit Capability & Report Generation
- The system can generate data on volume of interactions, history, response time, and service levels for evaluation, auditing, and potential improvements.