How Maestro Works
As the world connects to your brand via your various Social Network profiles, the influx of information is filtered by the Maestro system into tickets that are arranged in systematic order. These tickets are assigned to the Customer Care Unit team who handles all the replies and comments based on the response protocols of the brand.
All responses by the Customer Care Unit are sent back through the Maestro system, which filters it back into the proper response format based on the social network profile it is set for. The responses are directly sent to the specific person who connected to the profile in the beginning.
Teleserv's Maestro service gives you a professionally accountable program that optimizes your online presence, response time, evaluation options, and report generation.