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CERTIFICATIONS  &  AWARDS

Certified Excellence in Data Security and Service Quality

We combine technical mastery and data privacy compliance to deliver high-performance customer care solutions, backed by a track record of award-winning excellence in e-government and digital innovation.

Our Certifications

Teleserv’s contributions in the various aspects of BPO servicing have been recognized numerous times, while clients laud our teams’ effort to stay ahead of the game, besting other outsource partners’ performances consistently.

 

Over the years, Pilipinas Teleserv has earned several certifications that demonstrate our commitment to maintaining the highest standards of data security, privacy, and excellence of service.

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PCI DDS Compliant

PCI DDS compliance involves implementing strict security controls, including network monitoring, regular vulnerability scanning, and encryption of sensitive data. These measures help protect against data breaches and ensure that customer payment card information is handled securely.

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National Privacy Commission

Obtaining certification from the National Privacy Commission requires compliance with the Data Privacy Act of 2012, which outlines the requirements for protecting personal data and other relevant regulations.

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Zend

Pilpinas Teleserv has also been recognized by Zend, a leading provider of software development tools and services. This certification signifies that the company has demonstrated a high level of expertise in using Zend’s tools to develop and deploy cutting edge applications for its clients.

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Six Sigma 

Pilipinas Teleserv’s Six Sigma certification ensures that the company’s processes are standardized, well-documented, and continuously monitored for improvement opportunities. Six Sigma methodologies allow the company to reduce costs, increase efficiency, and improve the quality of its services. This translates into faster turnaround times, higher accuracy rates, and greater customer satisfaction.

Awards We've Brought Home

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Philipine Web Awards

6th Philippine Web Awards

  • Best Corporate Website

7th Philippine Web Awards

  • Best e-Commerce Website

  • People’s Choice Website for e-Commerce

  • MS Windows 2003 Server Best of the Net Award

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E-Government Awards

2002 PICS e-Government Award

  • E-Filing Category and Excellence Award

DFA Passport Direct

  • Excellence in Governance with the use of Information Technology

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Globe CPX Convention and Bida Ka Awards

The Bida Ka Top Vendor Award is a quarterly recognition of Globe Telecom’s service partners.

Globe CXP Convention and Bida Ka Awards 2011

  • 3rd Quarter, Top Vendor Award

  • 4th Quarter, Top Vendor Award

Globe CXP Convention and Bida Ka Awards 2012

  • 3rd Quarter, Top Vendor Award

  • 4th Quarter, Top Vendor Award

  • Top Vendor of the Year Award

Globe CXP Convention and Bida Ka Awards 2013

  • 1st Quarter, Top Vendor Award

  • 2nd Quarter, Top Vendor Award

  • 4th Quarter, Top Vendor Award

  • Top Vendor of the Year Award

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